Job summary

We are looking for a Care Navigator to join the team at Debenham Group Practice on a part-time basis for 19 hours per week working Monday 8am to 5.30pm, Thursday 1.30pm to 6.30pm and Friday 1.30pm to 6.30pm.

This is a patient-facing role at the heart of how the practice runs day to day, and we are looking for someone who will bring a calm, friendly and organised approach to supporting our patients and colleagues. You will work across our sites as needed, as part of a well-established, friendly team.

We welcome applications from individuals who can cover all three days as well as those who are available for part of the pattern, so please do apply if mid-to-end of week working suits your availability.

Main duties of the job

Care Navigators are the first point of contact for patients and visitors to the practice by phone, in person and through online systems. The role is central to how the practice functions day to day and requires someone who is calm, organised and genuinely committed to helping patients access the right care.

We use askmyGP as our primary workflow tool for clinical requests. Rather than triaging patients themselves, Care Navigators help ensure that requests are accurately recorded so that the duty GP can review and act on them promptly. You will also take turns supporting the duty GP as part of the wider Care Navigation team, and you will help signpost patients to other local services where that is the most appropriate response.

The role also covers the full range of day-to-day practice administration from reception duties and managing records, to supporting clinical and dispensary colleagues and keeping the practice running smoothly.

You will provide a courteous, efficient and helpful service to patients and colleagues, support clinical and administrative teams with a range of tasks, and help ensure the smooth running of the practice across all sites.

About us

Debenham Group Practice is part of Suffolk Primary Care, which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.

We care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.

• A stable team, with a good mix of experience
• A strong team ethos, with people supporting each other day to day
• Use of SystmOne and askmyGP to support patient access and workflow
• Access to a broader multi-professional team through Suffolk Primary Care

We offer:

• A supportive, well-established team in a friendly rural practice
• Opportunities for training and development
• Access to the wider resources and support of Suffolk Primary Care
• Access to NHS Pension

This is a role where you can make a genuine difference to patients and to the team around you. If this sounds like the sort of place youd like to work, wed be delighted to hear from you.

Details

Date posted

29 October 2026

Pay scheme

Other

Salary

£25,029 to £25,811 a year FTE

Contract

Permanent

Working pattern

Part-time

Reference number

30135

Job locations

Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Calm, warm and professional when dealing with patients and colleagues
• Listens carefully and records information accurately
• Organised, reliable and takes their responsibilities seriously
• Works well as part of a team and is willing to support colleagues
• Good IT skills and picks up new systems with confidence
• Previous experience in a customer-facing or administrative role

Person Specification Experience Essential Calm, warm and professional when dealing with patients and colleagues Listens carefully and records information accurately Organised, reliable and takes their responsibilities seriously Works well as part of a team and is willing to support colleagues Good IT skills and picks up new systems with confidence Previous experience in a customer-facing or administrative role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job summary

Are you a compassionate and organised individual with excellent communication skills? Join Botesdale Health Centre as a care navigator and become a vital part of our dedicated team, ensuring our patients receive the right care, at the right time. This position is offered on a part-time basis for 17 hours per week, working the following days:

Wednesday 8:30 to 18:00 (1 hr lunch break)

Friday 8:30 to 18:00 (1 hr lunch break)

At Botesdale Health Centre, we pride ourselves on providing high-quality medical care in a friendly, courteous, and professional manner. As a care navigator, you will be at the forefront of our patient services, working across various touchpoints to guide and support our patients through their healthcare journey.

Main duties of the job

Patient Engagement: Serve as the first point of contact for patients, dealing with enquiries both on the phone and at the reception desk, providing a high-quality and responsive customer care service.

Referral Management: Process all referrals sent from GPs, efficiently utilising the NHS e-Referral Service (e-RS). This includes submitting urgent referrals, such as two-week-wait (2WW) referrals, recording e-RS references in clinical records, and tracking their progress to ensure timely patient care.

Triage Hub Operations: Play a crucial role within our Triage Hub, reviewing online consultation submissions, assessing urgency (categorising as emergency, urgent, routine, self-care/advice, or signpost), and identifying any red-flag keywords or safeguarding indicators.

Patient Communication & Coordination: Contact patients to explain triage outcomes and confirm care plans. Coordinate with the team in the triage hub to book appointments based on urgency, modality, & clinician, ensuring patient agreement and providing clear next steps and safety-netting advice.

Information Governance & Confidentiality: Adhere strictly to patient confidentiality at all times, only accessing patient data necessary for your role using your own login, & never discussing patient information in public areas. Report any suspected unauthorised access or confidentiality breaches immediately.

Safety & Escalation: Identify potentially serious problems & escalate concerns to the appropriate clinician without delay.

About us

At Botesdale Health Centre, you will be part of a supportive and forward-thinking team dedicated to making a real difference in our community. We offer a rewarding role where your skills will be highly valued, contributing directly to positive patient outcomes.

We are an equal opportunities employer and welcome applications from all backgrounds in line with the Equality Act 2010.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate pre-employment checks, including DBS clearance.

Job summary

Orchard House Surgery based in Newmarket, has an opportunity for an enthusiastic dispensing assistant to join our team, on a part-time basis. We are looking for someone to join us for 16-20 hours per week, worked Thursdays and Fridays, between the hours of 8am and 6pm.

Main duties of the job

• Ensure the safe, accurate and timely supply of prescribed medication to patients
• Provide medicines-related and healthy lifestyle advice to patients
• Assist in the smooth operation of the pharmacy
• Maintain patient medication records
• Oversee stock management
• Answer queries from patients

About us

We are a 6-partner PMS practice in Newmarket with approx. 11,400 patients and employ 3 further salaried doctors. The practice is one of three based that provides a high level of care to our patients in Newmarket and surrounding villages.

Job summary

Barrack Lane Medical Centre has an opportunity for two care navigators to join our friendly, supportive and professional team. These roles are offered on a full-time basis of 37.5 hours a week. We would consider part-time for the right candidate, but all applicants should be able to work a minimum of 24 hours per week. Please include on your application whether you are looking for a full-time or part-time position.

The care navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery.

Main duties of the job

The main responsibilities of the role include:

• Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles.
• Making appointments face-to-face, online and via the telephone.
• Answering the telephone promptly and politely.
• Managing the needs of the patient, dealing with enquires and advising of practice procedures.
• Helping patients access the right services.
• Ensuring all information is recorded accurately on the computer system.
• Working as part of the care navigator team and supporting all members of the practice staff.

About us

Barrack Lane is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park.

Barrack Lane is part of a PCN (primary care network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co-ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care.

Job summary

Burlington Primary Care is looking to welcome a nursing associate to their team on a full or part-time basis.

This is a substantive clinical role, not a support post. You will carry your own caseload of patients within a clear supervision structure, contributing directly to chronic disease management, preventative health, and our immunisation and screening programmes. We are specifically looking for a nursing associate with competence, or a strong commitment to developing competence, in cervical screening (smear taking) and child immunisations. Both are core to what we do, and you will have the support and training to deliver them with confidence.

Patients are allocated through our GP-led recall and triage system. You will always have a registered nurse or clinician available for escalation, and your supervision will be structured and documented, not ad hoc.

Main duties of the job

• Run your own appointment clinics within your scope of practice, including chronic disease reviews for conditions such as diabetes, hypertension, COPD, and asthma.
• Deliver NHS Health Checks independently.
• Carry out cervical screening (smear taking) -- competency required or active training underway.
• Administer childhood and adult immunisations within supervised clinics and seasonal vaccination programmes, under a PGD or as directed by the supervising clinician.
• Perform venepuncture, ECGs, BP monitoring, urinalysis, and basic wound care.
• Support health promotion and lifestyle advice, including brief interventions and signposting.
• Contribute to recall and care planning for patients with long-term conditions.
• Maintain accurate, timely records on our clinical system (EMIS).
• Work collaboratively across the MDT, contributing to team meetings and quality improvement.

About us

Burlington Primary Care is a busy, forward-thinking practice in Ipswich, with a genuine commitment to patient-centred, preventative care. We run a growing multidisciplinary team that includes GPs, practice nurses, healthcare assistants, pharmacists, and paramedics. We believe the best care comes from teams that work well together, support each other, and keep learning. That is the environment you would be joining.

What we offer:

• NHS Pension Scheme.
• Generous annual leave entitlement.
• Structured clinical supervision with a named supervisor.
• Funded CPD and training, including smear competency and immunisation programmes where needed.
• A real MDT, including GPs, nurses, HCAs, pharmacists, paramedics, who all talk to each other!
• Flexible working arrangements where possible.
• Active involvement in service development and quality improvement.